Client Services Administrator

Salary:
Location:
Job Type:
Date Posted:

Competitive
Nottingham
Permanent
Now Expired

THIS JOB HAS NOW EXPIRED.

Experian is the leading global information services company, providing data and analytical tools to clients in more than 80 countries. The company helps businesses to manage credit risk, prevent fraud, target marketing offers and automate decision making. Experian also helps individuals to check their credit report and credit score, and protect against identity theft.

Experian plc is listed on the London Stock Exchange (EXPN) and is a constituent of the FTSE 100 index. Total revenue for the year ended 31 March 2011 was US$4.2 billion. Experian employs approximately 15,000 people in 41 countries and has its corporate headquarters in Dublin, Ireland, with operational headquarters in Nottingham, UK; California, US; and São Paulo, Brazil.

Job Description

The Client Services team within Data and Analytics are seeking a Client Services Administrator to help support the end to end sales process for sales team and clients.

The focus of this role is to improve our client experience, delivery on revenue requirements and efficiency of the sales function

Key Responsibilities

70% of this role will be financial responsibilities including:

Raising client invoices
Opening new credit accounts for clients
Facilitate and raising of credits and re-issues

20% will involve delivering multi-channel marketing campaigns to meet client’s needs. Duties will include:

Running data counts for client direct marketing campaigns
Interpreting requirements clients for data sales orders
Qualifying and categorising data counts
Processing of counts for data requirement using data platforms

10% will involve supporting the sales forecasting process

Support the sales teams with inputting and maintaining accurate information within CRM system for leads, opportunity management and customer satisfaction campaigns

Job Requirements

Excellent written and verbal communication skills
Ability to manage own work and deadlines to meet team commitments
Competent user of technology to be able to pick up count application quickly, ideally with knowledge of databases
Capable in usage of Microsoft Office, particularly Excel
Ideally have an understanding of sales / marketing processes (Direct Mail, Email communications)
Ideally experience of working in a fast paced sales environment
Strong financial and analytic ability
Organised and attention to detail

Benefits

We provide all our people with an attractive base salary, a competitive reward package and performance-related bonus or commission as part of that package. But it’s not all about salary. Think of it as a ‘total reward package’ that collectively adds value to your life at work and at home. The package will vary according to your role and level of experience. However, benefits may include: