Telecommunications Engineer

THIS JOB HAS NOW EXPIRED.

Telecommunications Engineer

Experian

IRC27245

Job Description

We have an exciting opportunity for a Telecommunications Engineer to join our Consumer Services business unit. This person is responsible for providing engineering, provisioning, and maintenance support for all voice related systems in the organization.  This includes Avaya-based PBX systems, Voice Mail, Call Management Servers, CTI, IVR/VRU systems, Witness Call recording, VoIP technologies, IP Telephony, and Carrier Services.  This role will support multiple Telephony systems in a geographically distributed environment but will be located in Nottingham, UK.  The ideal candidate will have strong hands-on skills in Call Centre applications, IVR systems, Call Recording solutions, and IP technologies.

Key Responsibilities

• Must have strong knowledge of design and hands-on ability to assist with the Architecture, Administration, Maintenance, and Provisioning of Avaya PBX system (S8xxx and LSP’s) and associated Gateways
• Hands-on experience working with enterprise-level Contact Centre solutions including IVR/VRU, Web Integration, PBX/ACD call routing and workflow management, SIP technologies, and CTI/IVR level reporting
• Hands-on experience in scoping, planning, analysis, technical design, development, implementation, evaluation and/or support of new and existing Call Centres in a global distributed environment
• Support MAC (Moves/Add/Changes) activities for in-house systems
• Engineering and Administration of Avaya Voice Mail Systems (Including Fax and E-Mail integrations)
• Engineering and Administration of Avaya Voice Portal IVR/VRU platforms for enterprise call centre applications
• Engineering and Administration of call centre changes (e.g., Agents, VDNs, Vectoring)
• Engineering and Administration of call centre applications (e.g., CTI, CMS, eCAS, Witness Call Recording, AT&T Route it, and EZ Route applications)
• Engineering and Administration of Avaya VoIP technologies
• Extensive hands-on knowledge and design of toll-free advanced features
• Manages backups for all Telecom systems
• Advanced troubleshooting and administration skills on Avaya S8xxx and LSPxxx series PBX’s and associated peripherals to include CLAN, IPMEDPRO, and IPSI boards as well as all carrier services (DS1, DS3, MPLS, SIP, Etc.)
• Coordinate provisioning of all voice services and technologies
• Engineering and Administration of MUX devices
• General administration of PBX functions (e.g., ARS, Call Routing, FAC, COS, COR, Etc.)
• Strong Telecom Security knowledge to prevent toll fraud and infrastructure breaches
• Assist in the development of the Telephony roadmap
• Maintain documentation for all telecommunications systems / devices

Job Requirements and Qualifications

• Significant experience of managing Avaya based PBX systems
• Significant experience of working in a call centre environment
• Works well with others and is a team player
• Strong written and verbal communication skills
• Works independently to meet goals and objectives with minimal supervision
• Excellent documentation skills a must
• Works well with external vendors for implementation and support
• Good knowledge of Microsoft Office products
• Excellent problems solving skills
• Knowledge of Windows and Linux Server platforms a plus

Benefits

We provide all our people with an attractive base salary, a competitive reward package and performance-related bonus or commission as part of that package. But it’s not all about salary. Think of it as a ‘total reward package’ that collectively adds value to your life at work and at home. The package will vary according to your role and level of experience. However, benefits may include:

• a car scheme
• a pension scheme
• a sharesave scheme
• corporate discounts
• membership of Experian’s Sports & Social club
• enhanced maternity or paternity pay childcare vouchers

Whatever your package, we'd hope that you find working at Experian a truly fulfilling and beneficial experience.

Business Overview

Experian is the leading global information services company, providing data and analytical tools to clients around the world. The Group helps businesses to manage credit risk, prevent fraud, target marketing offers and automate decision making. Experian also helps individuals to check their credit report and credit score, and protect against identity theft.

Experian plc is listed on the London Stock Exchange (EXPN) and is a constituent of the FTSE 100 index. Total revenue for the year ended 31 March 2012 was US$4.5 billion. Experian employs approximately 17,000 people in 44 countries and has its corporate headquarters in Dublin, Ireland, with operational headquarters in Nottingham, UK; California, US; and São Paulo, Brazil.